E-Commerce Invoice
Issue order invoices with order ID, SKU lines, shipping, and GST. For D2C brands and online sellers. First bill free.
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Customer details
Order details
Products
Order to invoice
How an online order gets a PDF that support can reuse
Closing starts when the order is confirmed. Seller builds SKU lines and shipping, customer gets the invoice, and support reopens the same order ID when the first PDF goes missing.
- 1
Lock the order ID
Same ID as the pack slip and payment. Wrong order ID is the usual support dead end.
- 2
Enter SKU lines
Product, SKU, qty, and price. Shipping and discount sit under the table when used.
- 3
Add addresses
Billing and shipping when they differ. Returns and delivery disputes need both.
- 4
Preview tax and total
GST on or off to match how you issue that order. Live preview matches the download.
- 5
Send with fulfilment
WhatsApp or email the PDF when the shipment leaves. Marketplace layout presets are optional for your own paperwork.
- 6
Duplicate for support
Reopen from Bill History with the same order ID when the customer says they never got it.
Where support slows down
Order shipped. Customer still cannot find the invoice.
Most e-commerce PDFs here start when fulfilment is done, but the buyer needs a clean invoice for returns, warranty, or their company file.
Return or warranty needs the order ID
A chat total is not enough. SKU lines, order ID, and shipping address on one PDF speed the ticket.
Customer says the PDF never arrived
Reopen from Bill History with the same order ID and WhatsApp it again. Mark the resend so you know the first copy already went out.
Shipping and discount changed the payable
Those amounts sit under the item table so SKU lines stay comparable while the total stays honest.
B2B buyer wants your GSTIN, not only the marketplace slip
Keep a seller invoice under your store name for support and B2B asks. Marketplace layout presets here are optional templates, not a stand-in for platform-issued tax invoices.
Who touches the invoice
Seller ops, buyer, and support
One PDF clears fulfilment, goes to the customer, and later reopens when the inbox asks for it again.
Seller ops
- Build order ID, SKUs, shipping, and tax before the pack leaves
- WhatsApp or email the PDF with fulfilment
- Mark paid, unpaid, or partial for COD and invoice orders
Buyer
- Need order ID and SKU lines for returns
- Keep a copy for warranty or company purchase files
- Ask support for a duplicate when the first PDF is missing
Support
- Reopen Bill History by order ID instead of rebuilding
- Send the same figures so the ticket closes faster
- Avoid conflicting totals between chat and invoice
Order identity
Order ID ties the invoice to the pack slip
Support tickets die when the PDF has no order ID. Put the same ID you use in fulfilment next to invoice number and date. SKU, qty, and price stay on each row; shipping and discount adjust the payable underneath.
- Optional SKU and HSN fields print when filled so mixed catalogues stay labelled.
- Shipping address and shipping charges stay visible when delivery is part of the order.
Support duplicates
Resend the same order ID without rebuilding the cart
After the first PDF goes out with fulfilment, support should not retype SKUs from chat. Reopen Bill History, download again, WhatsApp the file, and keep payment status honest for COD or unpaid invoice orders.
- WhatsApp the duplicate when the customer lives in chat support.
- Bill History is the source of truth for order ID, SKUs, and totals.
- Mark paid, unpaid, or partially paid so outstanding COD stays visible.
1 Find the order in Bill History
2 Confirm order ID and SKU lines
3 Download and WhatsApp again
4 Note duplicate sent on the ticket
Before you send
Check these before the invoice leaves with the order
The usual support headache is a missing order ID or a shipping address left from the previous order.
After fulfilment
How sellers run order invoices after the pack leaves
Once the shipment is out, the job is payment status, clean archives by order ID, and a fast answer when support asks for the PDF again.
Clear COD and unpaid orders
Mark paid, unpaid, or partial in the dashboard so outstanding collections stay visible without a separate sheet.
Keep order ID as the key
Archive by order ID so returns and warranty tickets open the right SKU list on the first try.
Duplicate without rebuilding
Reopen Bill History and WhatsApp the same PDF. Support should not invent totals from chat history.
FAQ
Questions from seller ops
Lost PDFs, marketplace slips, order fields, and unpaid tracking.
My customer says they never got the invoice. What should I send?
Do I need my own invoice if I also sell on a marketplace?
What fields matter most on an order invoice?
Can I track which online orders are still unpaid?
Can shipping and discount sit outside product rows?
Is the e-commerce invoice available as a PDF?
Do I need a subscription to download e-commerce invoices?
You might also need
Create these bills next for a complete set of documents.